Royal Commission into the Robodebt Scheme
SEV5.0
SYS5.0
What it found
- The scheme was unlawful, not merely unfair — debts raised from averaged annual income had no lawful basis.
- Officials concealed the design: the need for legislative change was stripped from the Cabinet proposal; ministers and the Ombudsman were misled.
- Staff warnings of wrong debts were flagged and overruled from the outset.
- Automation removed human judgment, mass-producing inaccurate debts and shifting the burden onto recipients to disprove them.
Robodebt was a crude and cruel mechanism, neither fair nor legal, and it made many people feel like criminals.
That is, we are being asked to commit a fraudulent act.
A departmental staffer's contemporaneous words, quoted by the Commission
The ill-effects of the Scheme were varied, extensive, devastating and continuing.
Why this grade — An unlawful, unfair scheme, repeated failures to test legality, misleading disclosure to ministers and oversight bodies, and substantial harm including distress, financial hardship and reported suicides.